Pause First
For temperature, hardware, energy-delivery, or STOP-button messages, do not force repeated scanning.
ULTHERAPY PRIME
Ultherapy Error-code Guide
Common Ultherapy message codes, likely causes, and first checks for device owners to record faults and submit repair inquiries.
Submit Inspection Inquiry
Record the Code
Photograph the screen and record the code, transducer model, remaining lines, and steps when it occurred.
Check Accessories
Handpiece, transducer, USB, ventilation, and contact areas are common first-check points.
MESSAGE CODES
Common Ultherapy Message Codes
Use this as an initial reference only. It does not replace the manufacturer IFU, user manual, or on-site inspection. Stop using the device and submit it for inspection if errors repeat.
| Code | Area | Likely Meaning | First Check |
|---|---|---|---|
| B | Handpiece | Internal handpiece temperature is too high. | Pause use and let the handpiece cool down; check for long continuous operation or poor ventilation. |
| C | Control Unit | The control unit detected a hardware event and stopped. | Restart as instructed on screen; if it repeats, record the code and arrange inspection. |
| E | Communication | Communication halted during initialization. | Restart the system and confirm the boot process completes; avoid power loss or removing accessories mid-process. |
| G | Control Unit | The control unit detected a hardware event and stopped. | Restart and observe whether it recurs; keep context and photos if it does. |
| H | Transducer | Transducer motion was not detected. | Stop scanning first, then remove and reinsert the transducer; confirm it is latched into the handpiece. |
| I | Communication | The control unit detected a communication event. | Restart and observe; if accompanied by handpiece or transducer issues, record accessory status. |
| J | Handpiece | Handpiece communication halted. | Restart and check whether the handpiece cable and port are secure. |
| K | Software | Software halted due to an event. | Restart the system; if it persists, avoid repeated attempts and arrange inspection. |
| L | Transducer | The transducer has no remaining lines. | Replace the transducer before continuing; record the model and remaining-line status. |
| M | Handpiece | Handpiece motion halted. | Check that the handpiece and transducer are correctly installed and locked; reinstall and test again. |
| N | USB | USB drive connection or read/write issue. | Confirm USB format, free space, and insertion status; do not remove it during system read/write. |
| P | Control Unit | The control unit detected a hardware event and stopped. | Restart; if it persists, record the code and arrange hardware inspection. |
| S | Emergency Stop | The red STOP button was pressed. | Confirm STOP button status, rule out accidental press, then restart as instructed. |
| T | Transducer | Internal transducer temperature is too high. | Pause use and let the transducer cool; use another transducer if needed. |
| U | Control Unit | Internal control unit temperature is too high. | Check ambient temperature and ventilation; let the main unit cool before testing again. |
| V | Energy Delivery | Energy delivery halted, possibly due to excessive reflected power. | Resume scanning as instructed; if it repeats, try another transducer and arrange inspection. |
| W | Transducer | The transducer is unauthorized or not accepted by the system. | Replace with a transducer suitable for the device; do not force continued operation. |
| X | Transducer | The system cannot read the transducer. | Remove and reinsert the transducer; check that the contact area is clean and dry. |
TRANSDUCER CHECK
For transducer errors, check the contact area and lock status first
H, L, M, T, V, W, and X are often related to the transducer, handpiece, or energy delivery. Photograph the contact surface, handpiece latch, remaining lines, and screen code before submitting for inspection.
THERMAGE FLX MANUAL NOTES
Thermage FLX Quick Recording and Troubleshooting Notes
- When a Thermage FLX system error appears, record the code and screen message first, then follow on-screen instructions.
- If the activation button does not respond, confirm the handpiece is connected and the footswitch has not taken over activation control.
- If the touchscreen does not accept touches, press the center of the button and check whether the screen is locked.
- If the return pad heats up, stop operation and check pad placement and cable connection before continuing.
- If the handpiece overheats abnormally or the device has visible physical damage, stop use and arrange professional inspection.
REFERENCE IMAGES
Original Error-code Reference Images
Original images are kept for manual cross-checking; use the HTML table above for normal reading.
Summaries reference user-provided Ultherapy Prime Instructions for Use System Messages and Thermage FLX System User Manual Troubleshooting / Error Codes / Maintenance sections. This page is for initial checks and repair communication only.